訂旅館如果使用Priceline 的Name your own price 確實可以省下不少錢
(而且非常刺激) 但是 如果不小心訂錯 可是會頭很大的喔
因為policy 是完全不能取消也不能退款! 網路上就一堆在抱怨喔
不過有些例外
如果有耐心 好好照步驟做 是有機會可以取消成功的喔
今天剛成功取消標到的旅館(name your own price) 全額refund 也沒有fee 應該有些板友會需要用到 建議不要太常用 也不一定會成功
綜合網路上看到的分享和實際操作經驗
1.
先打客服盧 客服會一直跟你說這是restricted 有contract的 blablabla 基本上一定是失敗 你要supervisor來也一樣 她們堅持不會退
2.
這時打給hotel 要求cancellation, 櫃台會說不行做決定 會要你回去找priceline
因為你是priceline訂的
這時要請她接manager 要高層直接幫你取消
記得要記manager名字
3.
打回priceline 請他們跟hotel 確認已經取消
4.
Priceline 會打去hotel 做確認 cancellation
5.
準備拿回refund
實際操作時 我打去客服爐了20多分鐘 他們給我一個地址要我寄信去Executive Services office
內容
Dear
XXX
You may write a letter to the Executive Services office.
The Executive Services team does reinforce the policies associated with
each reservation.
Attention: Executive Services
priceline.com
800 Connecticut Ave, 3 West
Norwalk, CT 06854
Please also include your 11 digit Trip Number. Most letters will be
reviewed and responded to within a week of receipt.
Sincerely,
Sujey M.
Customer Relations Specialist
You may write a letter to the Executive Services office.
The Executive Services team does reinforce the policies associated with
each reservation.
Attention: Executive Services
priceline.com
800 Connecticut Ave, 3 West
Norwalk, CT 06854
Please also include your 11 digit Trip Number. Most letters will be
reviewed and responded to within a week of receipt.
Sincerely,
Sujey M.
Customer Relations Specialist
Attention:
Executive Services
然後我打去 hotel 櫃檯, 櫃台小姐人很好 幫我轉了他們的reservation team
第二位小姐也很好 聽完我的理由直接幫我cancel 連manager也不用找了
之後我沒打電話給客服 是寫信到Executive Services office
五天後 接到電話 確認cancellation 然後
退錢
這邊要注意 請跟客服盧
通常這樣還是不會有結果啦
所以要打去hotel 直接取消 通常hotel 會一直推回給priceline 所以一定要找manager or decision maker
我這次會這麼快也沒找manager 出乎我意料之外
也許是因為4星hotel 比較不在乎吧
給有需要的板友囉
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